Last Updated: [2025/10/24]

1. Introduction

This Privacy & Cookie Policy explains how Navigator Vietnam (“we / us / our”) collects, uses, stores, discloses, and protects your personal data when you visit or use our website (e.g. navigator-vietnam.com) or services. It also describes how we use cookies and similar tracking technologies.

By accessing or using our website or services, you consent to the practices described in this policy.

  • This policy covers all modes of data collection (online, offline) related to our website or services.

  • We comply with Vietnam’s Decree No. 13/2023/ND-CP on personal data protection, which regulates the collection, processing, transfer, and storage of personal data. TrustArc+2Vietnam Briefing+2

  • We also monitor developments in Vietnam’s draft or new Personal Data Protection Law (PDPL), which is set to become effective in 2026, and will update this policy accordingly. KPMG+2IAPP+2

3. Information We Collect

3.1 Personal Information You Provide

When you use our services or communicate with us, you may provide:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Travel details (e.g. preferred destinations, special requests)

3.2 Automatically Collected Data

When you visit our website, we may automatically collect:

  • IP address (possibly anonymised)

  • Browser type and version

  • Device type (desktop, mobile, tablet)

  • Pages visited, time spent, navigation paths

  • Referring URL, click-through data

3.3 Cookies & Tracking Technologies

We use cookies, web beacons, pixels, local storage and similar technologies to optimise your experience, deliver content, and for analytics. (See Section 6.)

4. How We Use Your Information

We may use your data for:

  • Providing and managing our travel services and bookings

  • Responding to enquiries or requests

  • Personalising your experience (e.g. tailored offers)

  • Operational and internal functions (analytics, website improvement)

  • Legal compliance and risk management

  • Detecting fraud, ensuring security and protecting our rights

We process your personal data under one or more of the following lawful bases:

  • Consent – Where you have explicitly agreed (e.g. via forms or cookie consent)

  • Contractual necessity – To fulfill services you request (booking, payment, communication)

  • Legal compliance – To satisfy legal or regulatory obligations

  • Legitimate interests – For analytics, security, preventing fraud, improving services

6. Cookies & Tracking

6.1 What Are Cookies

Cookies are small text files stored on your device which help websites recognise your device and store preferences or data.

6.2 Types of Cookies We Use

  • Essential (Strictly Necessary) – Required for core site functionality (e.g. booking session, login)

  • Performance / Analytics – To understand site usage and improve performance

  • Functional / Preference – To remember your settings (language, currency)

  • Marketing / Advertising – For targeted advertisements and tracking (only with your consent)

6.3 Third-Party Cookies

We may use third parties (e.g. Google Analytics, advertising platforms) that set cookies on your device. Their own cookie policies apply.

6.4 Consent & Management

  • On your first visit, a cookie banner will request your consent before non-essential cookies are activated.

  • You may accept all, reject non-essential cookies, or customise by category.

  • You can manage or disable cookies via browser settings or change preferences through our website’s cookie settings link.

  • Be aware: disabling essential cookies may affect site functionality.

7. Data Sharing & Transfers

We do not sell personal data. We may share your data with:

  • Service Providers / Subcontractors — e.g. booking platforms, payment gateways, analytics providers

  • Authorities / Legal Entities — when required by law or for legal protection

  • Affiliated Partners — with your consent, for offers or collaborations

If transferring data across borders, we ensure appropriate safeguards in line with applicable law and Vietnam’s data protection regulations.

8. Data Retention

We keep your personal data only as long as necessary for the purposes listed in Section 4 or to satisfy legal obligations. After that, we securely delete, anonymise, or aggregate it.

9. Data Security

We employ technical and organisational measures to protect your data (encryption, access controls, secure servers). However, no system is perfectly secure — we cannot guarantee absolute security.

10. Your Rights

You have the following rights regarding your personal data:

  • Access — request a copy of your data

  • Correction — ask us to correct inaccuracies

  • Deletion — ask for removal (where legally allowed)

  • Restriction — limit how your data is processed

  • Objection — object to processing on grounds (e.g. marketing)

  • Portability — receive your data in a standard, machine-readable format

To exercise these rights, contact us at info@navigator-vietnam.com. We will respond within the timeframes required by applicable laws.

11. Children & Minors

Our services are not directed at children under 16. If you believe we have collected data from a minor without appropriate consent, contact us and we will take steps to delete that information.

Our website may contain links to third-party sites. We are not responsible for their privacy or cookie practices. Please review their policies before providing personal data.

13. Changes to This Policy

We may update this policy periodically (e.g. when laws change or services evolve). The “Last Updated” date will reflect the changes. Continued use of our site after updates means you accept the revised policy.

14. Contact Information

If you have any questions about this Privacy & Cookie Policy or how your data is handled, please get in touch:

Navigator Vietnam
Email: info@navigator-vietnam.com
Phone / WhatsApp: +84 335 472 584
Website: navigator-vietnam.com